PagerDuty Desktop App

PagerDuty

Desktop App Redesign

Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms organizations with the insight to proactively manage events that may impact customers across their IT environment. With hundreds of native integrations, on-call scheduling & escalations, machine learning, business-wide response orchestration, analytics, and much more, PagerDuty gets the right data in the hands of the right people in real time, every time.

After redesigning the PagerDuty mobile app, I worked on a redesign for the desktop app. As a V1, I designed a visual refresh. I used the same color palette as the visual language from the mobile design. I created a UI Kit for the engineers to implement on the visual refresh.

For V2, I redesigned the desktop app elements and some functionality. Working with the product team, we designed the desktop app to be more visually appealing and less text heavy. We looked at the different users of the desktop app and made the dashboard customizable for each type of user.

Product Design

Usability Research

UX/UI Design

Data Visualization

Branding

PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App
PagerDuty Desktop App

Infographics

In addition to creating data vizualizations for the product, I also designed infographics for the marketing team and sales team efforts. The infographics are designed to be "flashier" and more eye-popping. I researched a lot of data vizualization designs, particularly the work of Nicholas Felton. The data presented is a visual story of graphs, maps, stats, and charts.

PagerDuty Desktop App
PagerDuty Desktop App