PagerDuty is a cloud computing company that produces a SaaS incident response platform for IT departments. PagerDuty was focused on its desktop platform for incident management. Data from usability research revealed a large mobile audience. Working with Product Managers and UX Designers, I redesigned a user-friendly flow and design for the PagerDuty mobile app. The redesign incrementally increased user engagement each month by 25+%.
For the PagerDuty mobile app, I conducted user research, created flowcharts, wireframes, improved overall user experience, UI specifications, and pixel perfect mockups. Color plays an important role in the PagerDuty brand, in particular, the status of incidents in the desktp and mobile apps. I worked closely with the UX Engineers to redesign the PagerDuty product and reinforce the PagerDuty brand.